Questions?
How long will it take to get my photos?
It will take me anywhere between 3-14 business days to look through all of the photos, pick out the good ones, touch them up and send them off to you. (The wide range is due to the time of year since there are high & low volume seasons)
How long will it take to get my other products?
It will take about 15-18 business days to receive canvases and prints.
How will I get my photos and other ordered products?
I will send you a WeTransfer folder for you filled with your photos and release form for you to access and download the images from. Keep in mind though that the link WILL EXPIRE so remember to download your photos once you get the email.
When should I order the high resolution photos?
Shortly after you receive your photos you should go through and pick your favorites and then text or email me the image numbers that you would like in high resolution.
Why do I have to order high resolution photos separately?
Medium resolution photos are good for small prints, posting, emailing, etc. but high resolution photos are good for big prints that will go on your wall, be sent to relatives, made into canvases, calendars, announcements, etc. Since I offer printing/product options, it is cheaper for you to buy the products that you want from me if only need one or two in high resolution for production. However, if you want to take your photos somewhere else to get these services done you must buy the high resolution photos themselves.
When is the best time to order prints or other products?
The best time to order prints or other products is soon after you receive your medium sized files. Once you've had a chance to look at all of them you can decide which photos you would like in high resolution, printed, etc. Then, once you have chosen your favorites, simply email me a filled out order form (located under Documents) and I will mail your products within 10 business days. (mailing time not estimated.)
How should I pay you?
Checks, Venmo and CashApp are the best ways. Cash is also acceptable for all shoots except Wedding Photos. (Just know if you pay cash I will not have change on hand so bring the exact amount.) I will give you a receipt for the paid amount on the day of the photoshoot.
What if I need my photos sooner?
It will be a $30 flat fee for faster processing (This does not include Wedding Photos)
Do my photos have to end up on your website/social media?
Not at all! Keeping my clients happy and comfortable is my top priority. I will bring a form the day of the photoshoot that will cover all of the basics about payment, printing, and copyright laws; and it will include a section where you can check a box to let me know if you are okay with featuring your photos.
What is a "Photo Release Form" and why do I need it?
Photo releases and rights to print will allow you to print, post, etc. your photos without restrictions or law violations. All photos taken by Jovi Photos are copyrighted and you must have a release to do what you want with the photos. There is an example release form underneath Documents.
Do you send out the announcements or do I?
Having me send out your announcements is an option. I send them out for &1.05 a piece to their destinations. You just send me the desired addresses and I will send any extras to you. Any items sent out of the country will be priced differently based on location.
Do you send out other products or do I?
Having me send out your other products is an option. I send out the other listed products based on the product type and the desired location. I will give you a price estimate when we discuss shipping it, but standard shipping is +$10 each item to your order.
What kind of equipment do you use?
I use a Canon 80D and a Canon T3i with various SLR lenses for all of my photography/Videography projects, and I use Adobe software such as Lightroom, Photoshop CC, and Premiere for post-editing touch ups. I also own a lighting kit and backdrops for studio type photoshoots.
Can I send you photo ideas?
Absolutely! You're more than welcome to either email or text me ideas.
What if I don't like my photos?
Photography is an art that photographers use differently. Hopefully, my photo albums have given you an idea of the type of work that I do and you know beforehand the kind of photos I take. Therefore, there will be no return of session fees.
What if my prints or announcements get damaged in shipping?
I will receive the photos before sending them out to you and will be able to check them beforehand. However, if something happens to your products during shipping just send them back to me and I will either send you new ones or return your money.